How are character credits counted?

Question

Premium accounts include character credits based on the plan you choose. For example, subscription plans provide 1 million characters per month.

We calculate character usage with fairness in mind and avoid counting credits when not absolutely necessary:

Forward caching – Just like other streaming services (such as YouTube) we buffer our text rendering a couple of seconds forward. The text is cached in the system and the characters are counted toward your monthly allotment.
Replays of the same text — If a text has already been cached, replaying it will reuse the cached version. No additional characters are counted.
Changing the text — If you change the text, the voice, or the playback speed, the system must re-render the audio. In these cases, the characters will be counted toward your monthly allotment.
Exports - If you have LONG text that you want to listen to more than once - you can use the export button. The number of characters in the export process is counted towards your monthly allotment. Once generated via export you can listen to it again as many times as you want and NO chars will be charged.

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